Fine Soft Studio developed software for sales productivity control and clients contact management. With the use of our solution customer grew from local market player to big company with more than 200 employees and with sales in 9 countries.

Customer is a company that delivers goods by post. It has large client base. Company provides end client care through such points of contact as mail, phone calls and phone calls through Call Centres.

Customer needed to manage and automate delivering of its goods. Company works with Call Centres that enables relationship with end clients. Also company desired effortless information exchange with Call Centres, several warehouses and post offices.

Business challenge was to create reliable software for mid-market business to track and document its sales activities. This software has to be reliable, customizable and simple-to-use, because no special skills and knowledge of IT were supposed from personnel.

At the beginning of project customer had several problems with resource planning. Often company couldn’t estimate sufficient amount of products in warehouse for delivering to clients on demand. Replies to end clients’ demands, propositions and questions were long-drawn-out. Interaction with post was too complex and not automated. Business challenge was to automate activity between post and customer. All requirements of posts systems of several countries have to be satisfied: document registration, design of parcel labels etc. Also customer needed maintenance service to store all corresponding information in a database.

We developed and implemented business automation solution that satisfies all customer needs. We provide system that has capability to expand and update its functionality. Customer is sure that software is of high quality and can expand its business in new countries. Post system requirements in every country will be considered. Our solution provides effective planning of human resources.It was implemented in several stages with the first delivery in two weeks since project start.

We developed 3-tier data base solution which works in following way. End client sends a mail or calls to company or to a Call Centre and orders a product Then company sends ordered product by post. Post office returns information either parcel is delivered or not. If end client asks for help on some issues all requests are hold with minimal response time.

All this information is stored in SQL database and administration can access it by using client program. As a result, only single installation is needed at a central location or distance computer to support entire organization. Administrator gets real-time access to the critical information he needs via a personal computer. Implementation of software immediately increased productivity and reduced administrative costs.

Using our solution company spend more time selling and less time on administration. Response time on clients request has been substantially minimized. This empowered customer to increase its sales and expand market in several countries (now in 9 countries).